Blog
Blog
Interviews
Design Voices
Articles
Design Glossary
Questions & Answers
Sign in
Sign up free
Sign in
Sign up free
Service design
General terms SD
is the process of building relationships between an end client and a business to balance their needs
glossary
Number of Terms:
UX
UI
CX
SD
IxD
General terms SD
User Experience
User Interface
Customer Experience
Service design
Interaction design
General terms SD
Actor
In SD, the term refers to a person or digital software that interacts with the product externally.
Anti-pattern
Anti-pattern tells commonly spread solutions taken while interacting with the system, which tend to cause fails.
Backward compatibility
Regarding software development, backward compatibility is for making a new version with more or less the same technologies to provide correct work with the previous one.
Benefit Map
Benefit map is a powerful tool to visualize the project’s aims and benefits, results, and way to achieve them.
Bodystorming
Bodystorming is a way of prototyping a product through the idea that the product has already existed, and build up interaction with it accordingly.
Clearly marked exit
Clearly market exit provides the easiness of canceling or undoing undesirable operation.
Comparative analysis
It is a method of careful, step-by-step analysis of two or more products to discover particular solutions, or actual technological and design trends.
Dark patterns
Dark patterns are interface tricks, making the user buying or subscribing for something he or she was not intended to.
Design thinking
It means a process of product creation, based on an iterative approach, understanding users’ behavior, determine problems and create solutions, prototype, and test.
Early adopter
The term describes a person, who prefers to buy and use new devices or software, not widely spread in mass-market yet.
Entry tunnel
Entry tunnel means a set of operations the user must do after entering the website or opening the app to get access to the entire number of functions.
Experience map
It is a variety of a user journey map, fixing both interaction customers with the product, and their experience and feelings in each touchpoint.
Service Blueprinting
It is a diagram to illustrate connections between various service elements — people, instruments (both digital and physical), and processes, tailored to particular touchpoints of the customer journey map.
The 10 minutes rule
It describes the way how a good service or a product should be designed.