General terms SD

In SD, the term refers to a person or digital software that interacts with the product externally.

Anti-pattern tells commonly spread solutions taken while interacting with the system, which tend to cause fails.

Regarding software development, backward compatibility is for making a new version with more or less the same technologies to provide correct work with the previous one.

Benefit map is a powerful tool to visualize the project’s aims and benefits, results, and way to achieve them.

Bodystorming is a way of prototyping a product through the idea that the product has already existed, and build up interaction with it accordingly.

Clearly market exit provides the easiness of canceling or undoing undesirable operation.

It is a method of careful, step-by-step analysis of two or more products to discover particular solutions, or actual technological and design trends.

The addition of more and more features to a product, not because of the needs of users, but in pursuit of competitors

Dark patterns are interface tricks, making the user buying or subscribing for something he or she was not intended to.

It means a process of product creation, based on an iterative approach, understanding users’ behavior, determine problems and create solutions, prototype, and test.

The term describes a person, who prefers to buy and use new devices or software, not widely spread in mass-market yet.

Entry tunnel means a set of operations the user must do after entering the website or opening the app to get access to the entire number of functions.

It is a variety of a user journey map, fixing both interaction customers with the product, and their experience and feelings in each touchpoint.

Kaikaku is a Japanese word for 'radical change' that means complete upgrade or replacement of a system or process

It is a diagram to illustrate connections between various service elements — people, instruments (both digital and physical), and processes, tailored to particular touchpoints of the customer journey map.

It describes the way how a good service or a product should be designed.