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Customer Loyalty

One of the goals for each business project is to get a clientele that sticks with your product despite plenty of others. This can be called “customer loyalty”, which can be provided with great UX-hence consistently positive emotions about your app.

 

There are many ways to drive a positive experience to your clients and make them advocate for your product. The best ones are social engagement and referrals.

DESIGNED BY NGUYEN NHUT

 

You may also use some tricks below to work out a better customer loyalty:

  • Create a better service. Try to satisfy the customers’ needs and let them reach their purposes easily and conveniently;
  • Rewards program can be helpful. Clients will always be interested and motivated with bonuses, discounts or points and miles that they can accumulate;
  • Add some extras. Additional services can highlight your product among competitors and convince your customers to come back;
  • Build a meaningful relationship. By having a good UX you may send a message to your users that you care about them and want to provide tailor-made experience to each user, not just sell another product (even if it’s really good);
  • Test your designs. This is an obvious point, but it is always helpful reminding yourself to stick to usability rules and make a better impression about your product;
  • The last but not the least: don’t forget, the customer is always right! :)

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