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Customer Experience
Metrics
focuses on usability of sites, user reviews, customer loyalty index
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Adaptive design
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Affordance
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Surveys
Real-time feedback
Creeping Featurism
Postel's law
Law of similarity
Tesler's Law
Jakob’s Law
Pareto Principle
Law of Uniform Connectedness
Occam’s Razor
First Parkinson’s Law
Law of Prägnanz
Minimalism
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Contextual interviews
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Focus groups
Stakeholders interview
Breakdown Analysis
Conversion rate
Between-subjects design studies
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End users
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Activity-centered design (ACD)
Data-driven design
Design concept
Explicit destruction
Hypothesis-driven design
Participatory design
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User-centered design (UCD)
Interactive prototype
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Customer lifecycle (CLC)

Synonyms: 

CLC describes the whole cycle of interactions between a company and a customer. It starts with the first touch, proceeds with purchase or service usage, and ends up with the customer’s quit.

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