Blog
Interviews
Design Voices
Articles
Design Glossary
Questions & Answers
Sign up free
Sign up free
Customer Experience
Metrics
focuses on usability of sites, user reviews, customer loyalty index
Contents
Back to glossary
TERMS: 
1 of 10
Prev
next
UX
UI
CX
SD
IxD
Research icon
Research
Research
Rules icon
Rules
Rules
Metrics icon
Metrics
Metrics
Principles icon
Principles IxD
Principles IxD
General terms icon
General terms SD
General terms SD
User Feedback icon
User Feedback
User Feedback
Composition icon
Composition
Composition
General terms icon
General terms IxD
General terms IxD
Experience type icon
Experience type
Experience type
Analytics icon
Analytics
Analytics
Grid Type icon
Grid Type
Grid Type
Approach icon
Approach-CX
Approach-CX
Approach icon
Approach-UX
Approach-UX
Elements icon
Elements
Elements
Production icon
Production
Production
Typography icon
Typography
Typography
Testing icon
Testing
Testing
Color icon
Color
Color
Structure icon
Structure
Structure
Ecosystem icon
Ecosystem
Ecosystem
2-second rule
3-Click Rule
60-30-10 Rule
8dp Grid
A/B Testing
Above the fold
Accessibility
Activity-centered design (ACD)
Actor
Adaptive design
Affinity map
Alert
Alternative colors
Animation
Anti-pattern
Ascender
Aspect ratios
Autocomplete
B2B customer experience
B2C customer experience
Backdrop
Background color
Backward compatibility
Balance
Banner
Baseline
Benefit Map
Between-subjects design studies
Body
Bodystorming
Bottom navigation bar
Brand experience
Breadcrumbs
Breakdown Analysis
Breakpoint
Call to Action (CTA)
Cap line
Card Sorting
Card sorting
Charts
Checkbox
Chips
Clearly marked exit
Clickstream
Coach marks
Color Wheel
Column
Comparative analysis
Competitive analysis
Consistency
Container
Contextual action bar (CAB)
Contextual inquiry (CI)
Contextual interviews
Conversion rate
Corridor testing
Corridor testing
Customer Satisfaction Score (CSAT)
Customer centricity
Customer churn
Customer effort score (CES)
Customer lifecycle (CLC)
Customer lifetime value (CLV)
Customer review
Dark patterns
Data-driven design
Date picker
Descender
Design concept
Design thinking
Dialog window
Dialogs
Dropdowns
Early adopter
Educational Content
Emphasis
Empty states
End users
Entry tunnel
Error color
Experience map
Explicit destruction
Eye-tracking
Eyetracking
F-Shaped Pattern
Field studies
Filled icon
First click testing
First-time user experience (FTUE)
Fixed grid
Floating action button (FBA)
Fluid grid
Focus groups
Golden ratio
Grid
Gutter
Hamburger icon
Headline
Heat map
Hick's law
Hierarchy
Hypothesis-driven design
Information architecture
Input text field
Interactive prototype
Iterative testing
Justification
Kerning
Keylines
Label text
Layout
Leading (Line spacing)
Legibility
Ligature
Look & Feel
Low-fidelity prototype
MVP (Minimum valuable product)
Margin 
Microtypography
Miller's law
Mind Map
Mockup
Navigation drawer
Net promoter score (NPS)
Omnichannel
Onboarding
Out-of-Box Experience
Overshoot
Padding
Page controls
Participatory design
Persona
Personalization
Picker
Placeholder
Pop-up
Primary color
Progress indicator
Prototyping
Proximity
Radio button
Readability
Red Route
Remote Testing
Requirements gathering
Responsive design
Retention
Retrospective Testing
Scenario
Scrim
Scroll bar
Search box
Secondary color
Service Blueprinting
Service-oriented design
Side sheet
Sitemap
Sketching
Slider
Snackbar
Spinner
Stakeholders interview
Steppers
Storyboards
Stretchable surface
Strikethrough
Styleguide
Subtitles
System usability scale (SUS)
Tab
Target audience
Task analysis
Taxonomy
Text area
Text button
The 10 minutes rule
Thinking Aloud Protocol
Toggle
Tooltip
Top app bar
Touchpoint
Tracking
Tree testing
True Intent Study
UI guidelines
UI regions
Underline
Unfilled icon
Usability
Usability testing
Use case
User behavior
User behavior analytics (UBA)
User engagement
User experience ecosystem (UXE)
User feedback loop
User flow
User story
User story map
User-centered design (UCD)
Dropdowns
Proximity
Picker
Charts
A/B Testing
Thinking Aloud Protocol
Dialogs
Spinner
First-time user experience (FTUE)
Coach marks
X-height
Empty states
Hamburger icon
Contextual inquiry (CI)
Placeholder
Educational Content
Out-of-Box Experience
Baseline
Steppers
Cap line
Ascender
Descender
Tracking
Overshoot
Strikethrough
Underline
Emphasis
Justification
Ligature
Balance
Microtypography
Legibility
User-generated content
Responsive design
World Wide Web Consortium (W3C)
Eyetracking
Remote Testing
Card Sorting
Requirements gathering
Retrospective Testing
Red Route
Scenario
Tree testing
User feedback loop
Taxonomy
Styleguide
Hick's law
Competitive analysis
Contextual interviews
Field studies
Focus groups
Stakeholders interview
Breakdown Analysis
Conversion rate
Between-subjects design studies
Card sorting
Corridor testing
End users
Heat map
User engagement
User behavior
User behavior analytics (UBA)
MVP (Minimum valuable product)
Persona
Target audience
Use case
User flow
User story map
Mind Map
Activity-centered design (ACD)
Data-driven design
Design concept
Explicit destruction
Hypothesis-driven design
Participatory design
Service-oriented design
User-centered design (UCD)
Interactive prototype
Look & Feel
Low-fidelity prototype
Mockup
Sitemap
Sketching
Wiferame
Accessibility
Clickstream
First click testing
Iterative testing
Task analysis
Usability testing
3-Click Rule
Consistency
F-Shaped Pattern
Readability
Call to Action (CTA)
Aspect ratios
Breakpoint
Golden ratio
Gutter
Column

Design with FlowMapp Tools

Try free our Tools for successful management and development of web projects
Back to glossary
TERMS: 
1 of 10
Prev
next

Customer lifecycle (CLC)

Synonyms: 

CLC describes the whole cycle of interactions between a company and a customer. It starts with the first touch, proceeds with purchase or service usage, and ends up with the customer’s quit.

FAQs

Design with FlowMapp Tools

Try free our Tools for successful management and development of web projects