is the process of building relationships between an end client and a business to balance their needs
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Occam’s Razor
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F-Shaped Pattern
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Styleguide
User story map
Side sheet
Mind Map
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User behavior analytics (UBA)
Cap line
Personalization
Educational Content
Explicit destruction
True Intent Study
Frankensteining
MVP (Minimum valuable product)
Service Blueprinting
Red Route
Clearly marked exit
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Tab
Benefit Map
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Padding
Aspect ratios
Between-subjects design studies
User story
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Peak-end rule
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Text area
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Target audience
Leading (Line spacing)
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User-generated content
Creeping Featurism
Postel's law
Toggle
Justification
Heat map
User-centered design (UCD)
Checkbox
Layout
First-time user experience (FTUE)
Getting Things Done
Alternative colors
Customer lifetime value (CLV)
Animation
Input text field
Hick's law
Whitespace
Onboarding
Scroll bar
User flow
Interactive prototype
Navigation drawer
Conversion rate
Pareto Principle
Stakeholders interview
Stretchable surface
Customer centricity
Overshoot
System usability scale (SUS)
Retention
Strikethrough
UI regions
Usability testing
Subtitles
Charts
World Wide Web Consortium (W3C)
Von Restorff Effect
Iterative testing
Scenario

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Service Blueprinting

Synonyms: 

It is a diagram to illustrate connections between various service elements — people, instruments (both digital and physical), and processes, tailored to particular touchpoints of the customer journey map.

Service blueprints are a good addition to the customer journey map, as they allow reflecting complex scenarios with numerous service-related options. For instance, the goal of buying food in a restaurant can have three different blueprints of ordering online, takeaway or dining at the place. Service blueprints are always to follow business goals to make the product better. 

The technique provides the fuller vision of resources and processes, seen and hidden for the customer, involved in achieving the business goal. It reveals weak points, optimization-required areas, as well ass marks cross-department matters and facilitates the determination of responsibility for them.

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Design Glossary
Service Blueprinting
It is a diagram to illustrate connections between various service elements — people, instruments (both digital and physical), and processes, tailored to particular touchpoints of the customer journey map.
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